Privacy policy

Privacy Policy

Effective Date: May 23, 2025

Thank you for visiting Rocky Designs. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website, communications, and services. By accessing or using our website or services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Shipping/billing address

  • Payment details (processed securely via third-party providers)

  • Any communication you send us via email, forms, or social channels

1.2 Automatically Collected Information

We may collect information about your visit using tools like cookies, pixels, and analytics services, including:

  • IP address

  • Browser type and version

  • Operating system

  • Device identifiers

  • Pages visited, time spent, and referring URLs

2. How We Use Your Information

2.1 To Provide and Improve Our Services

We use your information to:

  • Process orders and payments

  • Manage your account and deliver customer support

  • Improve website functionality, design, and user experience

2.2 Marketing Communications (Email and SMS)

With your express consent, we may send you:

  • Promotional emails

  • Newsletters

  • SMS marketing messages regarding special offers, new arrivals, or updates

SMS Marketing Terms:
By opting into SMS messages from Rocky Designs, you agree to receive marketing text messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying “STOP” to any message.

SMS Abandoned Cart Tracking:
Rocky Designs’ website uses cookies and tracking tools to help keep track of items you add to your shopping cart, including when you abandon your cart. This information may be used to determine when to send cart reminder messages via SMS.

2.3 Legal Obligations

We may use your information to comply with legal obligations, enforce our policies, or respond to lawful requests from authorities.

3. How We Share Your Information

We do not sell your personal information. We may share it only as follows:

3.1 With Trusted Service Providers

Third-party vendors may access your data solely to help us:

  • Operate our website

  • Process payments

  • Send emails and SMS messages

  • Analyze site performance

These vendors are contractually obligated to protect your information.

3.2 In Business Transfers

If Rocky Designs is involved in a merger, acquisition, or asset sale, your information may be transferred in accordance with applicable privacy laws.

3.3 To Comply with Laws

We may disclose personal information if legally required to protect our rights or comply with a legal obligation.

3.4 SMS Data Privacy

Any SMS opt-in information or consent you provide is used solely for sending marketing and transactional text messages from Rocky Designs. SMS data and consent information are not shared with any third parties or non-affiliated partners.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools for:

  • Site performance and analytics

  • Marketing personalization

  • Cart and session functionality

You can manage cookie preferences through your browser settings.

Location Tracking (if applicable):
If you grant permission, we may collect and use approximate location information to provide relevant content or offers based on your region. This data is only used for service personalization and not shared externally.

5. Your Rights and Choices

5.1 Access and Updates

You may access or update your personal information by logging into your account or contacting us at the email below.

5.2 Opt-Out Options

You can unsubscribe from emails via the link in the footer. To stop SMS messages, reply “STOP.”

5.3 Do Not Track Signals

We currently do not respond to “Do Not Track” signals from web browsers.

6. Children’s Privacy

Our site is not intended for anyone under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have, we will delete it promptly.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing personal information.

8. Data Security

We take commercially reasonable steps to protect your data. However, no method of electronic transmission or storage is 100% secure. We encourage strong passwords and secure browsing.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date. Continued use of the site constitutes agreement to the revised terms.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

📧 inquiries@rockyjewelry.com